Sexual Trauma & Abuse Restorative Therapies

Advice & Support Line
01962 868 688

Your START Experience – Initial Contact and Assessment

We value your feedback and comments about your contact with START. Please can you find 5 minutes to help us improve our services?

* These fields are required.
Are you:
Do you identify as being from the following communities?
What was your experience of the referral form on our website?
Was your initial contact with START staff by:
Was your initial contact with START staff positive and helpful?
Did you get helpful information and support regarding your first appointment?
(e.g. I was told what to expect, the correct time and date, etc.)
Was your initial assessment appointment:

How did you feel when you arrived for your appointment?

I easily found where to go
The building was welcoming
The person who greeted me was welcoming
It was clear what was happening upon arrival
The room for the appointment was comfortable and relaxing

How did you feel having your assessment by phone / zoom?

I was able to hear and understand the counsellor
It was clear what was expected of me
There were technical problems
Was the counsellor you spoke to welcoming and able to put you at ease?
Were you given enough information about what would happen next?
After your assessment did you feel positive about starting counselling?
Please write any comments or suggestions that would have improved your initial contact and assessment with START

Call our Advice & Support Line on 01962 868 688 or 01962 864 433

Anonymous SMS Text helpline service: 07860 027 793

Available 24 hours


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