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Sexual Trauma & Abuse Restorative Therapies

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Feedback — Intake

Your START Experience – Initial Contact and Assessment

We value your feedback and comments about your contact with START. Please can you find 5 minutes to help us improve our services?

* These fields are required.
Are you:
Do you identify as being from the following communities?
What was your experience of the referral form on our website?
Was your initial contact with START staff by:
Was your initial contact with START staff positive and helpful?
Did you get helpful information and support regarding your first appointment?
(e.g. I was told what to expect, the correct time and date, etc.)
Was your initial assessment appointment:

How did you feel when you arrived for your appointment?

I easily found where to go
The building was welcoming
The person who greeted me was welcoming
It was clear what was happening upon arrival
The room for the appointment was comfortable and relaxing

How did you feel having your assessment by phone / zoom?

I was able to hear and understand the counsellor
It was clear what was expected of me
There were technical problems
Was the counsellor you spoke to welcoming and able to put you at ease?
Were you given enough information about what would happen next?
After your assessment did you feel positive about starting counselling?
Please write any comments or suggestions that would have improved your initial contact and assessment with START

Call our Advice & Support Line on 01962 868 688 or 01962 864 433

Anonymous SMS Text helpline service: 07860 027 793

Available 24 hours

Testimonials

"I have gained a new understanding of what happened to me. I am feeling better and my thinking is more positive."

"I am now in control of my thoughts and my life. I have gained self-confidence in so many ways and I am no longer haunted by the past."

"I have been given the tools to cope with everyday life. Without counselling I would have continued to deny my situation and feelings which was having extreme detrimental effect on myself, family and friends… RASAC has saved me from self destruction without the support I would have crumbled – a true life saver."

"My RASAC counselling has completely changed my life… I am a better mother, a more involved member of the community and I am able to keep myself safe."

"I was counselled for almost a year. I had a wonderful counsellor who helped me through a very difficult and unpleasant time in my life. It has been a process of healing by revisiting past places which at one time felt unimaginable. The journey has been raw and unnerving but slowly I came to see how I was repairing my damaged self. I finally accepted ownership of what had happened to me and was able to let go of my guilt and shame. My counsellor understood my outlook on life and created a connection with me that was very special. I eventually looked forward to my session as a weekly debrief rather than a purge. I am as happy and confident as I have ever been and I tell people about what I have learnt to help turn their negativity into positivity. Fear can be a very powerful emotion and prevent us from moving on in our lives but once it is confronted the clouds separate and you can focus on that hint of sunshine."

"Thank-you for the support, for the first time since talking about the sexual abuse to someone it is really helping me."

"Thank you so much for all your time and support while I was working through all of the stuff that happened - I really couldn't have done it without your help and input." Male client - June 2021

"The support, understanding and guidance that I've received from START has been life-changing. The whole process has been crucial for me to understand some of the trauma I'd experienced during my childhood. Who I've become as a consequence, who I am today, and how I process some of my thoughts, feelings and emotions." - April 2023

"I cannot thank Sarah at START enough for the counselling I received. I was a bit sceptical of the EMDR therapy I was offered at first but it really has helped me a great deal and I'm grateful for having the opportunity to go through it." - April 2023

"I'd like to thank everyone involved at START. You're doing a phenomenal job. I can't stress how important this journey has been for me. It's been a life altering experience." - April 2023

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